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Mengenai IEC Telecom
HUBUNGI KAMI

24/7 Global Support

EXPERT HELP.
WHEN IT MATTERS.

Technical guidance and service support to keep your teams connected across land and sea.

Discuss Support Options

Support Within Reach

When communications are essential to your operations, expert technical guidance makes a difference.

IEC Telecom helps customers with equipment, airtime, service requests and connectivity issues through a choice of support channels.

Get assistance aligned with your service agreement, with multilingual support for teams operating across regions.

Five Ways to Access Support

Channel availability and support hours depend on your service agreement.

Online Ticketing

Submit a request through the support portal.

Email Support

Contact the team with your technical or service enquiry.

Global Hotline

Telephone assistance for urgent support needs.

WhatsApp Support

Request guidance through interactive chat.

Download Centre

Find manuals, installation guides and software resources.

How We Can Help

Connectivity Issues

Guidance to help resolve connectivity problems and restore service.

Equipment Queries

Help with set-up, configuration and operational questions for your equipment.

Airtime Queries

Assistance with airtime plans, usage and account-related questions.

Activation & Service Changes

Support with service activation, modifications and other changes to your subscription.

Planned Maintenance

Information and guidance on scheduled maintenance that may affect your service.

Unplanned Outages

Assistance and updates when service disruptions occur in your area.

Standard Support

Assistance during published support hours.

Premium Support

24/7 assistance under an eligible service agreement.