IEC Telecom is committed to keeping customer needs at the forefront in the provision of the most relevant solutions, services, and support. We listen and understand. These are the cornerstones of our approach.

Our technical support team delivers the highest quality of service in many languages to support business needs, including planned maintenance queries and unplanned outage queries.

Customers can access six dedicated channels of support from email, a hotline, and Whatsapp service to online ticketing and extensive knowledge resources on the IEC Telecom website. Our online resources such as the Download Center and Knowledge Base deliver pertinent information to suit your business needs.

Keep your team up-to-date regarding the latest technical updates. From installation guides and manuals to software upgrades, all the information is easily available via the Download Center on the IEC Telecom website.

For basic information on troubleshooting, browse the Knowledge Base on the IEC Telecom website

Key Points
Email Support: Avail email support from 9am to 6pm (CET time), Monday to Friday at
Download Center: Benefit from a globally accessible resource library, including installation manuals, user guides, and software updates.
Global 24/7 Hotline: For any emergencies, contact +971 (0)4 55 86 497 in the Middle East and +33 (0) 1 70363232 in Europe.
IEC WhatsApp Business: Access a cost-effective way to get qualified help over an interactive chat.
Online Ticketing: Log your enquiries online. Standard and Premium SLA available.
Knowledge Base: Access basic troubleshooting guides as well as answers to the frequently asked questions.