GLOBAL 24/7 TECHNICAL SUPPORT

IEC Telecom is committed to keeping customer needs at the forefront in the provision of the most relevant solutions, services, and support. We listen and understand. These are the cornerstones of our approach.

Our technical support team delivers the highest quality of service in many languages to support business needs, including planned maintenance queries, unplanned outage queries, equipment queries, activation requests, and airtime queries.

Customers can access five dedicated channels of support from email, a 24/7 global hotline, and WhatsApp service to online ticketing and a comprehensive Download Center on the IEC Telecom website.

Keep your team up-to-date regarding the latest technical updates. From installation guides and manuals to software upgrades, all the information is easily available via the Download Center on the IEC Telecom website.

You’re guaranteed bespoke customer service no matter where you do business.

Key Points
Email Support: Avail email support from 9am to 6pm (CET time), Monday to Friday at support-global@iec-telecom.com. Request accreditation for premium email support.
Download Center: Benefit from a globally accessible resource library, including installation manuals, user guides, and software updates.
Global 24/7 Hotline: For any emergencies, contact +971 (0)4 55 86 497 in the Middle East and +33 (0) 1 70363232 in Europe.
IEC WhatsApp Business: Access a cost-effective way to get qualified help over an interactive chat. Request technical advice or solve signal problems at +971 (50) 242 42 38.
Online Ticketing: Log your enquiries online at ticketing.iec-telecom.com. Standard and Premium SLA available.
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