IEC Telecom Tunisia (Surustech)

IEC Telecom Tunisia serves as a strategic technical and operations hub supporting the Group’s global activities.
This office is dedicated to engineering, system development, and operational support functions, enabling seamless service delivery across multiple regions.

Important Note:

This location does not engage in commercial sales activities or direct service distribution within Tunisia. Its role is strictly limited to internal support and global operations.

Our Role in the IEC Telecom Group

The Tunisia office operates as a core operational and technical centre, contributing directly to the group’s ability to deliver scalable, high-performance connectivity solutions across global markets.

Beyond day-to-day support, the team plays a critical role in optimising internal processes, strengthening infrastructure resilience, and enabling faster deployment of services across regions. By centralising key operational functions, the Tunisia office helps drive consistency, efficiency, and quality across all business units.

Acting as a bridge between technical execution and business delivery, the office supports both regional teams and global initiatives, ensuring that solutions are deployed reliably and aligned with evolving market requirements.

  • Seamlessly supported across regions
  • Technically optimized
  • Seamlessly supported across regions

What We Do in Tunisia

Our Tunisia office plays a key role in strengthening the Group’s global infrastructure through specialized teams:

Technical & Backend Development

Our Tunisia office plays a key role in strengthening the Group’s global digital infrastructure through specialized technical and backend development support. The team contributes to the development, maintenance, and continuous improvement of internal platforms, digital tools, and system integrations that support our operations across multiple regions.

  • Development and maintenance of internal platforms and digital tools
  • Backend support for website, CRM, and operational systems
  • System integrations and automation to improve workflow efficiency
  • Support for AI-powered digital transformation initiatives
  • Technical coordination with global teams to ensure platform stability and scalability
Technical & Backend Development

Network & Infrastructure Management

Our Tunisia office supports the Group’s network and infrastructure operations by helping monitor performance, maintain system reliability, and coordinate technical support across global connectivity environments. The team contributes to the smooth operation of digital infrastructure that supports our services across multiple regions.

  • Monitoring and optimization of global network performance
  • Infrastructure support across satellite and hybrid connectivity systems
  • Coordination with technical teams to ensure service reliability and uptime
  • Support for system stability, performance tracking, and operational continuity
Network & Infrastructure Management

Activation & Billing Operations

Tunisia office supports service activation and billing operations by coordinating provisioning workflows, account setup, and billing-related processes. It helps ensure that services are activated efficiently and that internal systems remain aligned throughout the service lifecycle.

  • Service provisioning and activation workflow support
  • Billing management and system coordination
  • Coordination of internal systems for accurate service lifecycle management
  • Support for smooth handover between activation, operations, and billing teams
Activation & Billing Operations

Solutions Engineering (Global Support)

The solutions engineering team provides global support by helping design tailored connectivity solutions, review technical requirements, and assist regional teams with solution planning. Their work contributes to reliable, scalable, and future-ready connectivity architectures across different markets and use cases.

  • Designing tailored connectivity solutions for global markets
  • Supporting regional teams with technical expertise
  • Contributing to multi-orbit and hybrid network strategies
  • Assisting with solution planning, technical validation, and deployment readiness
Solutions Engineering (Global Support)

Quality Assurance & Service Optimization

The quality assurance team supports service excellence by testing systems, validating platform performance, and identifying areas for operational improvement. Their work helps ensure consistent service delivery, stronger platform reliability, and a better experience across global operations.

  • Continuous testing and validation of systems and platforms
  • Performance analysis and service improvement initiatives
  • Ensuring consistent service quality across global operations
  • Supporting process optimization and platform reliability improvements
Quality Assurance & Service Optimization

IEC Telecom Tunisia (Surustech)

203, Bat6000 Novation City
Hammam Maarouf
Sousse, Tunisia

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